At The Worn Daily, we design our kids’ clothing to withstand playground expeditions and backyard adventures. But we understand that sometimes an item might not be the perfect fit for your little explorer. That’s why we’ve made our returns process as worry-free as our clothing is durable.

Our Return Policy

You may return most unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. All returns must be in original condition – think of it like returning to base camp with all your gear intact.

Important Note:

For hygiene reasons, we cannot accept returns on underwear, socks, or customized items. These are your child’s personal adventure gear and must remain yours once purchased.

The Return Journey: Step by Step

  1. Initiate Your Return: Email our Dallas-based team at [email protected] within 15 days of receiving your order. Use our template below to make it easy.
  2. Pack Your Items: Place the unworn items with tags in their original packaging. Include your order number (we’ll send this in our confirmation email).
  3. Ship It Back: Send your return package to:
    The Worn Daily Returns
    4432 Olen Thomas Drive
    Dallas, TX 75234
    USA

    We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, just like packing your own backpack for an adventure.

  4. Receive Your Refund: Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to your original payment method.

Exchange Expeditions

Need a different size or color for your growing adventurer? Follow the same steps as above, but specify in your email that you’d like an exchange. We’ll ship your new item as soon as we process your return (stock permitting).

Return/Exchange Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear The Worn Daily Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return/exchange:
– [Product Name] in [Size/Color], Quantity: [X]
– [Additional items if applicable]

Reason for return/exchange: [Brief explanation – e.g., “needs larger size,” “color doesn’t match expectations”]

For exchanges, I would like:
– [New Product Name] in [Size/Color], Quantity: [X]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Timeline & Methods

Refunds typically appear in your account within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Note: Your bank or payment provider may need additional time to post the refund to your account – think of it like waiting for the perfect weather window for your next adventure.

International Returns

For our global explorers (excluding Asia and some remote areas), return shipping costs and any customs fees are the responsibility of the customer. We recommend checking with your local postal service for the most economical return options.

Questions About Your Return?

Our Dallas-based adventure guides are here to help! Contact us at [email protected] and we’ll make your return journey as smooth as our playground-ready pants.

Now get back to making memories – we’ll handle the returns!

– The Worn Daily Team